Returns & Exchanges

Change of mind

We don't offer returns or refunds for change of mind. We recommend checking the size guide carefully before ordering.

Size exchanges (Australia only)

Need a different size? Australian customers can request a size exchange within 7 days of delivery. Customers cover postage to send the item back to us, and we’ll cover postage to send the new size out. Exchanges are subject to availability. If your size is sold out, we’ll issue store credit. Size exchanges aren’t available for international orders.

Return conditions

Items must be unworn, unwashed and undamaged, with all original tags and packaging.

Return shipping

Customers are responsible for return postage. For faulty or incorrect items, we'll cover all postage costs. We recommend using a tracked service, as we can't be responsible for items lost in transit.

Faulty or incorrect items

If your order arrives faulty, damaged or incorrect, email contact@deijames.com within 30 days of delivery with your order number and clear photos of the issue. Once confirmed, we'll offer a replacement, exchange or full refund.

How to start a return or exchange

Email contact@deijames.com within 7 days of delivery with your order number, the item(s), and the reason for your request. We'll confirm your return and next steps. For faulty or incorrect items, you have 30 days from delivery.

Please email us before sending anything back. Once confirmed, send your return to:

Deijames
PO Box 129
Mermaid Beach QLD 4218
Australia

Refunds

Faulty or incorrect items must be returned to us for inspection before a replacement or refund is issued, and we'll cover the return postage. Damage caused by wear, misuse or not following the care instructions isn't considered a fault. Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank.